Services

Telephone Reception
(we answer the phone so you don’t have to)

• • Initial Outgoing message asks patients with questions or scheduling needs to choose option to speak to Front Desk (that’s us, Off Site Staff)
  • Initial Outgoing message offers patients or vendors an option to leave a voicemail for the doctor’s response (eg. care instructions, request for records…)
  • Urgent calls taken by Off Site Staff are routed per doctor’s preference.
  • Voicemail messages left by patients or vendors are FREE and do not result in any additional cost to the doctor.
  • Doctors or staff are able to respond to voicemails during office down-time or may request Off Site Staff to perform a Patient Call-Out (see below).
  • We are able to promote doctor’s own online scheduling system, if desired.

Patient Appointment Scheduling
(in Google calendar or in your own online system)

• Real-Time Online Calendar scheduling
• Automated email appointment confirmations
• Automated notifications via email or text to any or all office staff.
• Emailed appointment confirmations to patients

Patient Appointment Confirmation
(email/text)

• Automated email appointment confirmations to patients
• Includes links for location directions, clinic forms, or other information according to doctor’s preference.

Patient Call-Outs
(upon request by doctor)

• Contacting patients by phone for various reasons, including
  • Rescheduling of calendared patients due to late doctor or clinic availability changes,
  • Response to extablished or new patient inquiries (according to doctor’s instructions),
  • Return messages requesting appointment or information